OVERVIEW This website is operated by FreshBro. Throughout the site, the terms “we”, “us” and “our” refer to FreshBro. FreshBro offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, policies and notices referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors and contributors of content. 1. ONLINE STORE TERMS By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, territory or country of residence. You may not use our products for any illegal, unauthorised or unsafe purpose. You agree not to misuse our website, checkout, subscription features, discount codes, payment systems or customer support channels. 2. GENERAL CONDITIONS We reserve the right to refuse service, cancel orders, limit quantities, suspend accounts or reject transactions where we reasonably believe there is fraud, abuse, unauthorised activity, policy misuse, payment risk, chargeback abuse or violation of these Terms. Your content, excluding payment information, may be transferred unencrypted across networks and adapted to technical requirements of connected networks or devices. Credit card information is encrypted during transfer over networks. 3. ACCURACY OF INFORMATION We do our best to keep information on our website accurate, complete and current. However, we are not responsible if information made available on this site is inaccurate, incomplete or outdated. Product results, customer experiences, ingredient effects and hygiene outcomes may vary from person to person. 4. MODIFICATIONS TO SERVICE AND PRICES Prices, discounts, bundles, subscriptions, shipping rates, product availability and service offerings are subject to change without notice. We reserve the right to modify, suspend or discontinue any product, service, offer, subscription plan or promotion at any time. 5. PRODUCTS OR SERVICES Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and may be subject to return, refund, cancellation and subscription terms stated on this website. We have made every reasonable effort to display product images, colours, sizes, packaging and descriptions accurately. However, we do not guarantee that your device’s display will show product colours or packaging exactly as they appear in person. We reserve the right to limit sales of our products or services to any person, region or jurisdiction on a case-by-case basis. 6. SUBSCRIPTION TERMS 6.1 Subscription Purchase Agreement FreshBro may offer subscription options for certain products. By selecting a subscription option at checkout, you agree to receive recurring shipments of the selected product according to the subscription frequency shown at the time of purchase. By completing a subscription purchase, you authorise FreshBro and/or its payment processor to charge your selected payment method on a recurring basis until the subscription is cancelled in accordance with these Terms. Subscription terms, including price, billing frequency, product quantity, shipping cost, renewal timing and cancellation instructions, are displayed at checkout and/or in your order confirmation, subscription confirmation or customer account area. 6.2 Recurring Charges Subscription orders automatically renew according to the billing frequency selected at checkout, unless cancelled before the applicable renewal date. You are responsible for reviewing your subscription frequency, next billing date, shipping address, selected product, payment details and cancellation deadline. If your payment method is successfully charged, the renewal order is considered authorised. 6.3 Subscription Confirmation After placing a subscription order, you may receive an order confirmation, subscription confirmation, account access link or subscription management link. Customers are responsible for reviewing these details and contacting us promptly if anything is incorrect. Failure to read confirmation emails, renewal reminders, account notices or subscription management information does not invalidate an authorised subscription charge. 6.4 Renewal Reminders Where required by law, payment network rules or our internal policies, FreshBro may send renewal reminders before upcoming subscription charges. Customers remain responsible for managing their subscription even if an email reminder is missed, blocked, filtered to spam, undelivered or not opened. 6.5 Subscription Cancellation Subscriptions can be cancelled before the next renewal charge by following the cancellation instructions provided on our website, in your account portal, in subscription emails or by contacting us at: [[subscriptions@freshbro.store](mailto:subscriptions@freshbro.store)] Cancellation requests must be submitted before the next billing date. If a cancellation request is submitted after a renewal charge has already processed, the renewal order may not be eligible for cancellation if it has entered fulfilment, processing or shipping. Once a subscription renewal has been charged, the order is considered authorised unless the customer can show that the subscription was cancelled before the renewal charge occurred. 6.6 Cancellation Channel For support tracking and dispute protection, subscription cancellation requests should be submitted in writing through one of the following approved channels: Email: [[subscriptions@freshbro.store](mailto:subscriptions@freshbro.store)] Customer subscription portal: [Insert portal/account link if applicable] Cancellation requests made through social media comments, direct messages, chargeback disputes, payment provider disputes, bank disputes or verbal conversations may not be treated as valid cancellation notices unless confirmed in writing by FreshBro. 6.7 Processing Time for Cancellation Requests Cancellation requests may require reasonable processing time. Customers should not wait until the day of renewal to request cancellation. If a cancellation request is received after the renewal charge has already been processed, or after the order has entered fulfilment, the renewal may still be shipped and charged. 6.8 Minimum Commitment Unless clearly stated on the product page, subscription offer, checkout or promotion, FreshBro subscriptions do not require a minimum commitment. If a specific subscription offer includes a minimum commitment, discounted starter offer, free gift, bundle discount or promotional subscription price, the customer agrees to the specific terms shown at the time of purchase. 6.9 Subscription Discounts, Gifts and Promotional Pricing Subscription discounts, free gifts, bundle savings or promotional pricing may be offered from time to time. If a customer cancels a subscription linked to a discounted offer, free gift, bundle or promotional condition before completing the required terms shown at checkout, FreshBro reserves the right to withhold promotional benefits, cancel future benefits or adjust eligibility for refunds where permitted by law. 6.10 Failed Payments If a subscription payment fails, we may retry the payment method. We may also contact you to update your payment details. FreshBro reserves the right to pause, cancel or modify a subscription if payment cannot be collected. 7. BILLING AND ACCOUNT INFORMATION You agree to provide current, complete and accurate purchase, shipping, billing, contact and account information for all purchases made through our store. You agree to promptly update your email address, shipping address, billing address, phone number and payment information so that we can process your orders and contact you when needed. FreshBro is not responsible for delays, failed deliveries, lost packages, missed cancellation notices, missed subscription reminders or failed support communication caused by incorrect or outdated customer information. 8. ORDER CANCELLATION POLICY 8.1 One-Time Orders One-time orders may only be cancelled before tracking information has been issued or before the order has entered fulfilment, whichever occurs first. Once an order has entered fulfilment, processing, dispatch or transit, it may not be possible to cancel the order. All one-time order cancellation requests must be submitted in writing to: [[support@freshbro.store](mailto:support@freshbro.store)] 8.2 Subscription Renewal Orders Subscription renewal orders may only be cancelled if the cancellation request was submitted before the renewal charge and before the order entered fulfilment. Once a subscription renewal has been charged and processed, the order may not be eligible for cancellation. 9. SHIPPING, TRACKING AND DELIVERY Shipping times shown on our website are estimates only and are not guaranteed unless expressly stated. Once tracking has been issued, the order is considered in fulfilment or transit. Customers are responsible for providing a complete and accurate shipping address. FreshBro is not responsible for failed delivery caused by incorrect addresses, missing apartment numbers, refused delivery, unpaid customs fees, unavailable recipients or carrier delays. If tracking shows that an order was delivered to the address provided at checkout, the order will generally be considered fulfilled. 10. RETURNS, REFUNDS AND HYGIENE POLICY Due to hygiene and safety considerations, opened, used or handled intimate hygiene, skincare or personal care products may not be eligible for return. Refund eligibility depends on the specific reason for the request and whether the product has been opened, used, damaged, altered or handled after delivery. Refunds, where approved, will be processed to the original payment method unless otherwise agreed. Shipping fees, processing fees, route protection, insured delivery, taxes, customs fees and other non-product charges may be non-refundable where permitted by law. 11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS If your item arrives damaged, defective or incorrect, you must contact us within seven (7) days of delivery at: [[support@freshbro.store](mailto:support@freshbro.store)] You must include: Order number Clear photos of the item Clear photos of the packaging Clear photos of the shipping label Description of the issue We may offer a replacement, refund, store credit or another suitable resolution depending on the issue. Claims submitted after seven (7) days of delivery may not be eligible for replacement or refund. 12. SATISFACTION GUARANTEE FreshBro may offer a satisfaction guarantee where clearly stated on the product page, offer page or checkout. Unless otherwise stated, any satisfaction guarantee applies only to customers who have used the product consistently and correctly according to the product instructions for the required period. The satisfaction guarantee does not apply to personal preference, including dissatisfaction with scent, texture, packaging, colour, cooling sensation, subjective expectations or change of mind. Where a satisfaction guarantee is approved, FreshBro may refund the purchase price paid, excluding shipping, processing fees, insured delivery, taxes, duties and other non-product charges where permitted by law. Guarantee claims must be submitted within the timeframe stated on the relevant offer page or policy. 13. COUPON, DISCOUNT AND BUNDLE POLICY 13.1 Valid Use Discount codes must be applied at checkout before purchase. We are unable to apply discount codes retroactively or issue refunds for missed discounts after an order has been placed. 13.2 Code Conditions Discount codes may include expiration dates, eligible products, subscription requirements, minimum spend requirements, customer eligibility limits, usage limits or other conditions. Customers are responsible for reviewing promotion details before completing checkout. 13.3 Promotions and Bundles Promotional offers, including bundle discounts, free gifts, “Buy X Get Y” offers or subscription discounts, are only valid when the correct promotional product, bundle or subscription option is selected and added to cart at checkout. Missed promotions cannot be applied retroactively after purchase. 13.4 Abuse Prevention Misuse of discounts, including creating multiple accounts, using unauthorised codes, exploiting checkout errors, sharing single-use codes or attempting to stack promotions not intended to be combined, may result in order cancellation, account suspension or refusal of service. 14. CHARGEBACK AND PAYMENT DISPUTE POLICY Before filing a dispute or chargeback with a bank, card issuer or payment provider, customers agree to contact FreshBro first at: [[support@freshbro.store](mailto:support@freshbro.store)] This allows us the opportunity to resolve the issue directly, including help with tracking, damaged items, incorrect orders, subscription management, cancellations or refund eligibility. If a chargeback is filed without prior contact, and the order or subscription renewal was validly authorised, FreshBro may provide the bank, card issuer or payment provider with evidence including but not limited to: Order details Customer name, email, phone number and shipping address IP address and device information where available Checkout consent records Subscription selection records Subscription terms displayed at checkout Order confirmation emails Subscription confirmation emails Renewal reminder emails where applicable Customer account activity Cancellation history Support correspondence Tracking number Carrier delivery confirmation Product page, checkout and policy screenshots Refund, cancellation and subscription policy records Once a chargeback is opened, refunds, replacements, account credits or subscription adjustments may be paused until the dispute is resolved through the payment provider or card issuer. Filing a chargeback for a valid subscription renewal after failing to cancel the subscription before the renewal date may be treated as a breach of these Terms, and FreshBro reserves the right to dispute the chargeback using all available evidence. 15. CUSTOMER RESPONSIBILITY Customers are responsible for reviewing their order before checkout, including: Product selected Quantity selected One-time purchase or subscription selection Subscription frequency Shipping address Billing information Discounts applied Total price Shipping fees Cancellation terms Refund and return terms FreshBro only ships what the customer orders. We are not responsible for customer mistakes made during checkout, including selecting the wrong product, wrong quantity, wrong subscription frequency or wrong shipping address. 16. CUSTOMS, DUTIES AND INTERNATIONAL ORDERS Customers are responsible for any customs duties, taxes, import fees or local charges required by their country. If customs fees are unpaid and the order is refused, abandoned or returned, refunds may be reduced by shipping costs, return fees, processing fees, customs fees or other costs incurred. 17. SALES TAX Sales tax, VAT, GST or other applicable taxes may be calculated based on the customer’s shipping destination, billing location or applicable law. 18. MEDICAL DISCLAIMER FreshBro products are not intended to diagnose, treat, cure or prevent any disease. Information on our website is provided for general hygiene, grooming and personal care purposes only and is not medical advice. Customers with allergies, skin conditions, irritation, infections, medical concerns or sensitivity should consult a qualified healthcare professional before use. Discontinue use if irritation, discomfort, rash, burning, allergic reaction or other adverse effects occur. 19. ALLERGEN AND SKIN SENSITIVITY NOTICE Customers are responsible for reviewing ingredient information before purchase and use. Even natural or commonly used personal care ingredients may cause irritation or allergic reactions in some individuals. FreshBro is not responsible for reactions caused by known allergies, misuse, failure to patch test, use contrary to instructions or continued use after irritation occurs. 20. THIRD-PARTY TOOLS AND LINKS Our website may include third-party tools, apps, payment processors, shipping providers, subscription platforms or links. We are not responsible for third-party websites, tools, platforms, policies or services. Use of third-party services may be subject to their own terms and privacy policies. 21. PRIVACY POLICY Your use of our website is also governed by our Privacy Policy. By using our website, placing an order or subscribing to recurring products, you agree that we may collect, process and use information necessary to process orders, manage subscriptions, provide customer support, prevent fraud, handle disputes and comply with legal obligations. 22. LIMITATION OF LIABILITY To the maximum extent permitted by law, FreshBro is not liable for indirect, incidental, punitive, special or consequential damages arising from your use of our website, products or services. Our maximum liability for any claim relating to a product purchase is limited to the amount paid by the customer for the specific product giving rise to the claim. 23. GOVERNING LAW These Terms are governed by the laws of [Insert Governing Jurisdiction]. Where applicable consumer law gives you mandatory rights, nothing in these Terms is intended to limit those rights. 24. CHANGES TO THESE TERMS We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of our website after changes are posted constitutes acceptance of those changes. 25. CONTACT INFORMATION Questions about these Terms should be sent to: [[support@freshbro.store](mailto:support@freshbro.store)] Questions about subscriptions, recurring billing or cancellation should be sent to: [[subscriptions@freshbro.store](mailto:subscriptions@freshbro.store)]